Frequently Asked Questions

How much does it cost to play?

The price of the game is €50 (VAT included) per team of 2-5 people, and €60 (VAT included) per team of 6 people.

Can more than 6 persons play?

We are sorry to say that this is not possible. The game is conceived and tested for a maximum of 6 persons per team. This is the only way we can guarantee the correct operation of the game.

Is it possible for only 2 persons to play?

Of course. The game allows teams of 2 to 6 persons. Evidently, if there are only 2, it may turn out to be more difficult, but you never know. Some of the best teams we have had were couples. The X-Door is a brilliant activity to share with a partner.

From what age is it possible to play?

Although The X-Door is a GAME DESIGNED FOR ADULTS, you can also bring along your small children who are 8, 9, 10 or more years old. The difficulty of the game was established for those aged 16 and over, but we have had visits from lots of families with children of 8, 9 and 10 who have had a wonderful time and the younger children can enjoy some parts of the game. If you have any doubts in this regard, you can contact us at info@thexdoormalaga.com

In order to play, there must be at least 1 adult over 18 in the group. That is to say, if you are a group of adolescents and want to come and play, you will have to find someone over 18 to accompany you. We reserve the right to see the ID cards in order to verify the ages of the players.

What is the age limit for playing?

In principle, there is no age limit. The game does not require any kind of physical exercise other than bending down or standing during the 60 minute the game lasts. The most important factors are the capacity to observe, ingenuity and working in a group, so any person with normal mental conditions can play. It is an incredible activity to play as a family, with the children, parents, grandparents, etc., all generations can play and enjoy themselves.

Are there terrifying or frightening aspects?

NO. There are no terrifying or frightening aspects. However, it is a very addictive game which generates a burst of adrenaline, and you will be enclosed in the room for 60 minutes with a countdown. If you suffer from anxiety, you are responsible for coming to play, but, in any case, there is an emergency button for opening the door, and we will permanently control the game by webcam.

Can I play if I suffer from claustrophobia?

Many people suffering from claustrophobia have played and we have never had any problems. The room is large and well lighted. In any case, there is an emergency button for opening the door, and we will permanently control the game by webcam.

Can I play if I am an expectant mother?

Many expectant mothers have played and had no problems as the game requires no physical effort other than bending down and standing. There are no terrifying or frightening factors.

However, it is a very addictive game which generates a burst of adrenaline, and you will be enclosed in the room for 60 minutes with a countdown. If you believe that this might entail a problem, you are responsible for coming to play, but, in any case, there is an emergency button for opening the door, and we will permanently control the game by webcam.

Is it necessary to use strength or agility?

NO, not at all. It is only necessary to use ingenuity, observation and work as a team.

How should we dress?

As you wish, it is not necessary to crawl, get dirty or run, etc. You can dress as you would in order to go to the cinema.

Can persons in wheelchairs come in to play?

Please, contact us at info@thexdoormalaga.com in order to talk about the possibilities and limitations to playing.

Can I cancel my reservation?

Please, if you wish to cancel your reservation, notify us as soon as possible at info@thexdoormalaga.com in order to free your turn. State your name, and surnames and the date and time of the reservation.

If you have already paid for the game, you must know that cancellations are not admitted on the day of the game and we will not be able to return your money.

If you wish to cancel 1or 2 days in advance of the date of your reservation, we will not be able to return the money, but you may change the date and time of your reservation.

If you wish to cancel 3 or more days in advance of the date of commencement of the game, we will return the money.

What methods of payment are admitted?

You can pay in cash on the day you come to play or previously by a bank transfer to the account you will receive when you make the reservation.

Payment cannot be made with credit card.

What time must I arrive at the venue for the game?

Ideally you should arrive at the time of your reservation or 5 minutes previously, but no more. Please, do not arrive late as you will miss the reservation. The X-Door is a live escape game and after each team plays, another team must enter the same room, so, if you are not punctual, you will generate a delay for the following groups.

Each time a team finishes playing, the game controller requires a few minutes to clean up and again prepare the game. So, if you come too soon, we may not be able to attend to you and you may have to wait until the time of your reservation.

Is this a game for brainy people?

The X-Door is not a game for those who are crazy about mathematics, nor for extremely intelligent people. It is a game to enjoy in a group, which requires ingenuity, the capacity to observe, imagination, etc. but, especially, organization and team work.

In fact, very often the most unexpected persons are those who solve many of the enigmas.

Can I give The X-Door experience as a gift?

Enter here and request a gift voucher. You will receive an email with all the information regarding payment, and, as soon as we receive this, we will send a gift voucher in PDF format which you can give as a gift to anyone you wish who can come to play whenever he or she wishes.

Can I play if I do not speak Spanish?

YES, in order to play, it is not necessary to understand or speak Spanish.

However, before going in to play, our game controller will give you some vet important instructions and rules of the game, so, at least one of the persons in the group must understand Spanish or English.

Once I have played, can I repeat the experience but which is different from the first time?

When you have played one of our games, you will not be able to play the same game as it is always the same, but you will be able to play the new games which we will develop and which are totally different from each other.

Any other doubts?

Fill in this form and we will answer as soon as we can

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